Last updated: [25/01/26]
Welcome to Civra (https://civrain.com).
Your privacy is important to us. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit or use our website.
Introduction
This Privacy Policy describes how CIVRA and its affiliates (collectively referred to as “Civra”, collect, use, share, protect, or otherwise process your information and personal data through our website https://civrain.com/ (hereinafter referred to as the “Platform”).
Please note that you may browse certain sections of the Platform without registering with us. Civrain does not offer any products or services outside India, and your personal data will primarily be stored and processed in India.
By visiting this Platform, providing your information, or availing any product or service offered on the Platform, you expressly agree to be bound by the terms of this Privacy Policy, the Terms of Use, and applicable service or product terms and conditions, and agree to be governed by the laws of India, including laws related to data protection and privacy.
If you do not agree, please do not use or access our Platform.
Collection of Information
We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship, along with related information provided from time to time.
The information we may collect includes, but is not limited to:
- Name
- Date of birth
- Address
- Telephone/mobile number
- Email address
- Any information shared as proof of identity or address
Sensitive personal data may be collected with your consent, such as:
- Bank account details
- Credit or debit card or other payment instrument information
- Biometric information (such as facial or physiological data, only where required for specific features and permitted by law)
You always have the option not to provide certain information by choosing not to use specific services or features on the Platform.
We may also track your behaviour, preferences, and other information you choose to provide on the Platform. This data is compiled and analysed on an aggregated basis.
We may collect information related to your transactions on the Platform and third-party business partner platforms. Where third-party partners collect your personal data directly, their privacy policies will apply. Civrain is not responsible for third-party privacy practices, and we encourage you to review their policies before sharing any information.
If you receive communication claiming to be from Civrain requesting sensitive information such as debit/credit card PINs, net-banking passwords, or mobile banking credentials, do not share such information. If you have already done so, please report it immediately to appropriate law enforcement authorities.
Usage of Information
We use personal data to provide the services you request. Where personal data is used for marketing purposes, you will be provided the option to opt out.
Personal data may be used to:
- Process and fulfil orders
- Assist sellers and business partners
- Improve customer experience
- Resolve disputes and troubleshoot issues
- Inform you about offers, products, services, and updates
- Customise your experience on the Platform
- Detect, prevent, and protect against fraud and criminal activity
- Enforce our terms and policies
- Conduct research, analysis, and surveys
You understand that access to certain products or services may be affected if required permissions are not provided.
Sharing of Information
We may share your personal data internally within Civrain group entities and affiliates to provide access to services and products offered by them. These entities may contact you for marketing purposes unless you explicitly opt out.
We may disclose personal data to third parties such as:
- Sellers and business partners
- Payment gateways and financial service providers
- Logistics and delivery partners
- Third-party service providers
Such disclosures are necessary to provide services, comply with legal obligations, enforce agreements, support marketing activities, and prevent or investigate fraudulent or illegal activities.
We may also disclose personal or sensitive personal data to government or law enforcement agencies if required by law or in good-faith belief that such disclosure is necessary to comply with legal processes or protect rights, property, or safety of users or the public.
Security Precautions
We adopt reasonable security practices and procedures to protect personal data from unauthorised access, misuse, or disclosure. We use secure servers and follow internal security guidelines.
However, internet data transmission is not completely secure and involves inherent risks beyond our control. By using the Platform, users accept these risks. Users are responsible for safeguarding their login credentials and account information.
Data Deletion and Retention
You may request deletion of your account by accessing your profile settings on the Platform or by contacting us using the details provided below. Deleting your account will result in loss of all associated data.
We may delay or refuse deletion in cases of pending grievances, disputes, transactions, or legal obligations.
Personal data is retained only for as long as required for its intended purpose or as required by applicable law. We may retain anonymised data for analytical, research, or fraud-prevention purposes.
Your Rights
You may access, rectify, and update your personal data directly through the Platform’s available features, subject to applicable laws.
Consent
By using the Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your personal data in accordance with this Privacy Policy.
If you provide personal data of another person, you confirm that you have authority to do so and consent to its use as described herein.
You consent to being contacted by Civrain and its partners via SMS, email, phone calls, or messaging platforms for purposes outlined in this Privacy Policy.
You may withdraw your consent by contacting us with the subject line “Withdrawal of consent for processing personal data”. Withdrawal will not apply retrospectively and may affect access to certain services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and significant changes may be notified as required by law.s Privacy Policy, please contact us:
📧 Email: info.civra@gmail.com
🌐 Website: https://civrain.com