Return, Replacement & Refund Policy
At Civra, we strive to ensure customer satisfaction with every purchase. Please read our policy carefully.
Returns
We offer a 10-day return policy, which means you have 10 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused and in the same condition as received
- The product must be returned with original packaging, tags, and invoice
- Items showing signs of use, damage, or tampering may not be eligible
Certain items may not be eligible for return due to hygiene or safety reasons (if applicable).
Replacement
- If you receive a damaged, defective, or incorrect product, please contact us within 10 days of delivery.
- After receiving and inspecting the returned/damaged item, we will process a replacement.
- Replacement products will be delivered within 7–10 business days after inspection approval.
Refunds
- Once we receive and inspect your returned item, we will notify you about the status of your refund.
- If approved, the refund will be processed to your original payment method.
- Refunds are typically credited within 7 business days.
- Please note that your bank or card issuer may take additional time to reflect the refund in your account.
Important Notes
- Refunds will be issued only after successful inspection of the returned item.
- Shipping charges (if any) are non-refundable unless the return is due to our error.
- Civrain reserves the right to refuse returns or refunds that do not meet the above conditions.
Contact Us
For return, replacement, or refund requests, please contact us:
📧 Email: info.civra@gmail.com
🌐 Website: https://civrain.comand returns.